Last Updated: [Insert Date]

At Shapers Surf (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aushaperssurf.com (the “Site”).

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
  • Transaction Data: Details about payments to and from you and other details of products you’ve purchased from us.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and other technology on the devices you use to access our Site.
  • Usage Data: Information about how you use our Site, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders for surfboard shaping materials and accessories
  • To communicate with you about your orders, account, or inquiries
  • To improve our products, services, and customer experience
  • To prevent fraudulent transactions and enhance payment security
  • To provide customer support and respond to your requests
  • To send you marketing communications (where you have opted in)
  • To comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: With third parties who provide services on our behalf (payment processing, shipping, IT support, etc.)
  • Legal Requirements: When required by law or to respond to legal process
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition
  • With Your Consent: For any other purpose disclosed by us when you provide the information

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding some remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Industry-standard encryption for all transactions
  • PCI-compliant payment processing
  • Regular security assessments of our systems
  • Limited access to personal data on a need-to-know basis

Despite these measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have rights including:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing your personal data
  • Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart contents
  • Analyze Site traffic and usage patterns
  • Improve our Site functionality and user experience

You can set your browser to refuse all or some cookies, but this may affect certain features of our Site.

9. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

10. Children’s Privacy

Our Site is not intended for children under 16, and we do not knowingly collect data from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Shapers Surf
99 Jacabina Court
COLEDALE, AU 2515
Email: [email protected]